Frequently Asked Questions
- What payment methods do you accept?
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The Maserati MSG Racing official online store offers the following methods of payment:
- Visa
- Master Card
- Maestro
- Debit MasterCard
- Visa Electron
- PayPal
- American Express
- How much is the minimum order value?
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There is no minimum purchase order value.
- How much are the delivery costs?
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UK Delivery
Free on ALL orders over £100 to UK only. Standard delivery to UK is £6.00. Your order should arrive within 3-5 days after ordering. Next day delivery to UK is £12.00.Please note during promotional periods orders may take an additional 2 working days to arrive.
Europe & International is a standard charge.
- How long will the delivery take?
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Our standard delivery timeframe is between 3-5 working days.
European and International will differ.
- Has my order been successful?
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Once your order's gone through, you should receive an email with an order number. If you don't receive an email, just double check that you've spelled your email address correctly - it's also worth checking your junk mail.
- Can I cancel or amend my order?
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Unfortunately, we are unable to cancel or amend any orders. Once your order arrives, you can return the parcel to receive a full refund.
- How will I know when my order has been sent out?
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When your order had been shipped you will receive a notification of dispatch in the form of shipping confirmation.
- Can I exchange an item?
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Unfortunately, the direct exchange of products is not available now. However, you can return an item and purchase the desired item in its place.
- How do I return unwanted items?
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We want to make your return as easy as possible, that’s why you can return your items via your chosen courier service.
Please include your order confirmation in your parcel. Refunds will be processed within 14 days of us receiving your return, and we’ll send you an email to confirm it’s all gone through.
Please allow 3-5 days for the refund to show in your account. *Shipping costs must be covered by the sender*.
Please send all returns to the below address :
Uncommon Group Ltd
Diamond Logistics
5 WD Development
Cakemore Rd
Birmingham
United Kingdom
B65 0RY - Can I exchange an item?
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We do not accept exchanges; however, we will be able to assist you in refunding and reordering the desired item.
- Can I return something that was not ordered from the Maserati MSG Online Racing Shop?
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Please understand that we are only able to accept returns for items purchased in our Maserati MSG Racing official online shop.